In development · design partners wanted

Workforce management analytics for contact centers on Amazon Connect — without the enterprise price tag.

Adherence, occupancy, shrinkage, and forecast variance — computed from the Connect data you already produce, delivered as dashboards your supervisors will actually open at 7:55 on a Monday.

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AdherenceOccupancyShrinkageForecast varianceAttendance patternsInterval-level truth
The gap

Enterprise WFM suites start at enterprise prices. Spreadsheets start Monday's argument.

If you run 20–300 agents on Amazon Connect, you're likely too big to manage the floor by feel and too small to justify a six-figure WFM suite. So adherence lives in exports, shrinkage is a guess, and the forecast never gets scored against reality.

Instead of exports

Connect-native by design

Built directly on Amazon Connect's contact records, agent events, and queue metrics — no new telephony integration project, no data entry.

Instead of gut feel

The four numbers that run the floor

Adherence, occupancy, shrinkage, and forecast variance — consistently defined, interval-level, trended, and explained in plain language.

Instead of a suite

Analytics first, not scheduling first

Keep whatever you schedule with. wfms.ai answers the questions your current tooling can't: where the plan and reality diverge, and what it costs.

Founding design partners

Get it built against your real data — at consulting rates, not vendor rates

  • Your WFM analytics built first, on your actual Connect data, as a fixed-fee engagement
  • Direct input on what v1 measures and how it's defined
  • Founding-partner pricing locked in when the product launches
3–5
design-partner slots — contact centers on Amazon Connect, 20–300 agents
Request a slot
Who's building this

A contact-center analytics specialist, not a startup guessing at the domain

wfms.ai is built by Ethelytics — an independent contact-center analytics practice working in Amazon Connect telephony data, Snowflake, and Power BI every day. The product is being grown out of real consulting engagements: every metric definition in it has survived contact with a real operations floor.