Actual minus forecast, % of forecast · positive = under-forecasted (more volume than planned)
Why Thursday missed service level — variance decomposition
Thu 7/2 · SL 71.4% vs 80/30 target · the gap, attributed arithmetically — recompute the staffing requirement holding each factor at plan, one at a time
Agents — today
Sorted by adherence, lowest first · sparkline = last 7 days of adherence
Agent
Status
Adherence
Occupancy
Handled
Absences (30d)
7-day trend
All data on this page is synthetic and deterministic — generated in your browser for demonstration.